All bookings are made with Thailand Rental Villas ("TRV") acting as agents on behalf of the owners of the properties featured in the company website or elsewhere. The payment of any deposit for the rental rate shall be taken as confirmation of acceptance of the following conditions.

1. BOOKING PROCESS

1.1 Provisional Confirmation of Availability and Rates

Upon receipt of a request confirmation of availability, the applicable Villa rates and the amount of deposit required will be advised.

Bookings are on a 'first-come, first-served' basis and are for a minimum of three (3) nights, to the exception of certain period and unless otherwise specified in the confirmation of availability.
TRV reserves the right to decline a booking without giving any reason.

1.2 Exclusions & Additional Charges

Rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items and expenses due to any other third parties, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc) or replacement of breakage's.
Fair wear and tear accepted.

1.3 Initial Deposit

An initial deposit of 30% of the Villa rental must be paid to confirm a booking, unless otherwise specified in the confirmation of availability.

Before the booking is confirmed and a contract comes into existence, TRV reserves the right to increase or decrease the agreed prices. No contract will exist between with TRV until receipt of funds.

If funds are not received within 5 banking days the reservation shall be deemed to have been cancelled and TRV reserves the right to allocate the Villa to another client.

Should the booking be cancelled, cancellation charges will become payable in accordance with Paragraph 3 hereto.

2. PAYMENT

Transfer of the outstanding balance must be paid at least 30 days before the day of arrival, unless otherwise specified in the confirmation of availability.

If TRV does not receive the balance by the due date, TRV reserves the right to cancel the booking and cancellation charges will apply.

If the booking is within 30 days of the arrival, the whole amount of the Villa rental is to be paid at the time of booking. This is applicable for all seasons.

3. CANCELLATION AND AMENDMENTS TO RESERVATION

If it becomes necessary to cancel all or any part of the booking, TRV must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received.

The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa:

Standard and Peak Seasons:

30 days or more before arrival date:

All Payments are forfeited but credited for 9 month from the date of the cancellation confirmation by TRV reservation department. The credit can be used by the client or anyone on their behalf for any reservation, during any period and solely for the villa initially reserved .

Within 30 days of arrival date:

All rental payments are forfeited. A full or partial refund is solely applicable shall TRV secures a reservation covering partially or fully the initial cancelled reservation.

Christmas and New year Period:

For any cancellation after the deposit and/or balance payment

All payments are forfeited and a full or partial refund is solely applicable should TRV secure a reservation covering partially or fully the initial and cancelled reservation.

The above cancellation charges also apply if TRV cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.

Any change to the original reservation is subject to the approval of TRV.

Early departure penalty will be subject to negotiation with the Villa Manager on Koh Samui.

4. ARRIVAL & DEPARTURE TIMES

Guests should assume that the Check In Time is 3:00pm and Check Out time is 10:30am (early arrival and late departure upon availability of the villas).

The Client is responsible for informing the correct arrival details (flight number) whenever an airport transfer is part of the TRV service.

5. ALTERATIONS AND CANCELLATIONS BY TRV

Though it is unlikely that TRV will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the Villa booked, TRV shall reserve the right to cancel the reservation. For example, but not inclusive, if the properties are damaged or rendered unusable TRV will endeavour to locate an alternative property for the period required but no guarantee is given that this can be done. However, if this is not possible, or you do not wish to be transferred, TRV will cancel the booking and refund in full, less any bank transfer charges, the amount paid to TRV for the Villa. TRV shall not be liable for any further obligations or claims by the client.

6. REGISTERED GUESTS

Only those persons stipulated on the booking form may reside at the property as guests. Please notify us as soon as possible of any changes. The number of people staying at the property must not exceed the maximum capacity indicated in the property description or elsewhere, except in the case of infants (under two years old), or unless specifically authorized.

Should the owner or the local representative find that the number of people staying at the property exceeds that on the booking form or the maximum capacity of the villa, he may, at the absolute discretion of TRV, ask the extra person or persons to vacate the property forthwith.

No camping is permitted in the property grounds.

TRV regrets that no pets are allowed on the entire property.

7. SECURITY DEPOSIT

A USD200 security deposit is payable to TRV with the payment of the balance. This is to cover the cost of any damage or breakage's during the rental period of the Villas or their contents. It may also be used to cover the cost of the use of telephones and other services.

If requested this amount will be returned to you at the time of departure, less any such costs or refunded directly to your card within 14 days of check out.

8. INSURANCE

It is a condition of the booking that the entire party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

TRV or the owners of the rented properties are held harmless by you and your party against all claims including any accidents related to the use of the Villa facilities or locally procured third party services such as, but not limited to, watercraft, water sports, jeep or motorbike rental.

TRV shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of TRV's control such as civil disturbances, fires, floods, severe weather, Acts of God, and acts of Government etc.

By acceptance of this contract it is assumed by TRV that this requirement has and will be complied with in full.

9. COMPLAINTS

Each Villa is to the same overall standard, quality and finish but there are differences in style and decor. Each property descriptions as provided by TRV, on the website and elsewhere, are made in good faith.

TRV accepts no responsibility for any modifications made which are not mentioned on the website or anywhere else. TRV can not be held liable for the breakdown of the supply of water, or electricity, nor of swimming pool filtration systems, though we will use our best endeavours to arrange for any such problems to be solved quickly.

If there are any problems during the rental period, which could not be solved by dealing directly with the local villa staff, contact TRV immediately and TRV will use its best endeavours to rectify the situation. It is understood that infrastructure, local standards and conditions are often of a less developed nature in a remote resort location than in more urban environments. TRV will do as much as can be reasonably expected to avoid and rectify any problems that may occur, but cannot be held responsible for any problems.

Any complaints must be notified to TRV within 24 hours of the occurrence giving rise to the complaint, and must then be notified in writing to TRV before departure. Should a problem that has been notified remain unsolved please make a complaint in writing to TRV within 14 days of the completion of the rental period. If the Villas is vacated before the end of the rental period without mutual agreement this may result in the loss of all rights to compensation.

No complaint will be considered if made after the departure date or if not acknowledged by the villa owner, TRV or the villa Manageress.

10. CONDUCT & BEHAVIOUR

The person paying the deposit for the villa rental is responsible for the correct and appropriate behaviour of the guests staying at the Villa(s). Should any member of the party not behave in such a manner, either TRV, the villa owner or a local representative may at their absolute discretion ask the offending guest or guests to vacate the Villa forthwith. In such a case, this will be treated as a cancellation of the original booking and no refund can be claimed from either TRV or the villa owners.

11. STAFF AT THE VILLAS

The services of some staff may be included at the villas (i.e. Villa Manageress, maid, handyman, Thai Chef). Additional services such as those of cooks and/or drivers can be sourced, although such services cannot be guaranteed depending on availability. Please give as ample notice as possible, especially at peak holiday seasons and we shall try to assist. TRV can assume no liability for such contracted staff. The rates for these services will be provided in advance and shall be paid as incurred direct to the Guest Relations Manager at the Villas.

12. LINEN & TOWELS

Linen and towels are provided at the Villas. These are normally changed every three (3) days. If you require more frequent changes there may be extra charges. Limited laundry facilities exist on site and charges are made per item. Outside services are also available for a small service charge and must be paid at the time incurred or latest at the time of departure.

13. VALUABLES

Personal safe are provided in all villas and it is the responsibility of the client to use them at their own discretion.

Any valuables left at the property are under the guest's sole responsibility and at ones own risk. Neither TRV nor the owners nor the staff are responsible for their loss or damage.

14. DUE CARE AND SUPERVISION

As part of this agreement Guests are required to take due care when residing at the villas and especially children playing in the gardens; near the entrance from the main road; near or in the pool or Jacuzzi, on the beach, including the sea.

Furthermore Guests are reminded not to enter the Villas wet as the floors can be slippery. Injury, damage or injury arising shall not be the responsibility of TRV in any way whatsoever.

15. APPLICABLE LAW

These conditions and any contract to which they apply are governed in all respects by Thailand and the Thailand courts only shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.

16. AGREEMENT